FREE DELIVERIES Spain / FREE SHIPPING part of Europe / Australia / New Zealand / Canada / USA • 24h / 7d support
FREE DELIVERIES Spain / FREE SHIPPING part of Europe / Australia / New Zealand / Canada / USA • 24h / 7d support
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FAQs

  1. What are the delivery times?

Your products will be shipped within two days of placing your order and will have a delivery time of between 1 and 4 weeks to reach your home (see delivery time of each product).

In each specific product on our website you can see the estimated delivery date in the product description.

All items in The Free Wild Soul are inspected before being shipped to the customer's home in good condition. Before accepting any order, make sure it is well packaged. If not, do not accept it and contact us to notify of the incident and proceed to a solution. 

 

  1. What is your refund policy?

If you are not satisfied with the product you purchased through our website, you have a term of 14 days from the delivery date to proceed with its return. To make the return, you must contact us by sending an email to info@thefreewildsoul.com. Returns will not be accepted outside this period. See more details of our policy in the section of Shipping & Returns.

 

  1. Can I cancel my order?

The Free Wild Soul guarantees its customers the possibility of canceling their order at any time and at no cost as long as the cancellation is communicated before the order has been made available to the carrier for shipment.

 

  1. What happens if I receive the wrong product?

If the delivered product does not correspond to the order product or the product is broken or damaged, the return of the same will be accepted without any additional charge for the buyer as long as the 14-day return period is met.

 

  1. Why you should trust The Free Wild Soul?

✔ All our shipments are free within Spain

✔ We are at your disposal 24 hours 7 days a year to answer any of your questions

✔ 100% secure shopping

✔ Product guarantee at the best prices

✔ Quality of products

✔ We like to listen to you and our satisfaction is your satisfaction