In accordance with e-commerce legislation, all products purchased online must satisfy consumer rights in the same way as those purchased in the traditional way, which is why we indicate below the shipping and return policy for The Free items. Wild Soul.
Your products will be shipped within two days of placing your order and will have a delivery time of between 1 and 4 weeks to arrive at your address (see specific delivery time for each product).
In each specific product on our website you can see the estimated delivery date in the product description.
All items in The Free Wild Soul are inspected before being shipped to the customer's home in good condition. Before accepting any order, make sure it is well packaged. If not, do not accept it and contact us to notify of the incident and proceed to a solution. By signing the delivery receipt from the transport agency, you implicitly accept that the package is in perfect condition, so the transport agency will not be responsible for subsequent claims and we will not be able to accept the return of it.
Can I cancel my order?
The Free Wild Soul guarantees its customers the possibility of canceling their order at any time and at no cost as long as the cancellation is communicated before the order has been made available to the carrier for shipment.
Can I return my order?
If you are not satisfied with the product you purchased through our website, you have a term of 14 days from the delivery date to proceed with its return. To make the return, you must contact us by sending an email to firstname.lastname@example.org. Returns will not be accepted outside this period.
Admitted causes for product return
✔ The delivered product does not correspond to the order product or the product was broken or damaged (in this case without any additional charge for the buyer as long as the return period is met)
✔ In the event that the product is sent to an incorrect address, we will contact you to expedite the appropriate corrections and deliver the product as soon as possible.
Procedure for returning the products
✔ If you want to return a product, please contact us by sending an email to email@example.com putting "Returns" in the subject and explaining the reason for the return. In case the products are damaged or defective, please send us photos of the damage. We will get in touch with you as soon as possible to analyze your case and coordinate.
✔ After contacting us, you can send the product to the address indicated for verification and subsequent refund. For the return of an order to be accepted, it is essential that the product is sealed, in the original packaging and in perfect condition, both the product and the packaging, including all accompanying documentation and accessories. The client will be responsible for its correct packaging to ensure its transport without damage.
✔ The costs generated by the return (preparation and packaging, freight, re-entry costs on the platform, verification and restock) will be borne by the customer.
✔ Once received and verified that the product is in the same state in which it was sent, the amount will be reimbursed, less return costs, by bank transfer or the payment method agreed with The Free Wild Soul at the time .
🌟Remember in The Free Wild Soul your satisfaction is our satisfaction ????